On outsourced call centers

I thought that the boom in outsourcing call centres to India and other locations around the world was slowing down. Apparently that’s not the case. Avaya, the technology company, has concluded that the market keeps on growing after global research I wonder if this research also includes research to hosted call centre solutions such as Oracle’s Telephony at Work solutions.

This entry was posted in Call Centres, CRM, On Demand, Oracle, Outsourcing, Technology. Bookmark the permalink.

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