On outsourcing your services

A consistent brand experience and high quality service usually leads to a significant decrease in customer churn, after all, a happy customer remains a customer. Some companies are finding benefits in outsourcing customer service to achieve a more consistent brand experience, which sounds somewhat contradictory. An article on Destination CRM provides some more insight into what to look for when wanting to outsource your services.

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This entry was posted in Call Centres, CRM, CRM 2.0, Customer Service, Outsourcing. Bookmark the permalink.

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