On marketing and the social customer

Just read this interesting article, by Elana Anderson on CustomerThink, about how marketeers could leverage Web 2.0 and social networks to improve their company’s reputation. I do believe that the tips in this article not only hold true for people in the marketing professio, but also in the customer service profession, or in fact any representative on a company that notices something being said on a social network.

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This entry was posted in CRM 2.0, CustomerThink, Marketing, Social Networking. Bookmark the permalink.

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