Monthly Archives: February 2008

On Single Tenant CRM On Demand

Software-as-a-Service, but not sharing it with other users. Oracle has announced Single Tenant, Enterprise Edition, CRM on Demand. Read this article on CRM Daily Advertisements

Posted in CRM, CRM Daily, Oracle, Outsourcing, SaaS, Siebel | Leave a comment

On Vendor Relationship Management (VRM)

Over the last week I’ve been diving into the concept of Vendor Relationship Management, which is being developed by CRM experts around the world and lead by a Harvard project group. Vendor relationship management is being defined as reciprocal to … Continue reading

Posted in CRM 2.0, Social Networking, Technology, Value Proposition, VRM, Web, Wiki | Leave a comment

On Salesforce.com and Oracle

Rumour has it that Salesforce.com has asked Oracle to buy it. If that deal goes through it would be interesting to see what that means for CRM on Demand as a hosted platform and how Salesforce.com is going to be … Continue reading

Posted in Citizen Relationship Management, Oracle, SalesForce.com, Siebel | 1 Comment

On Siebel UCM

A couple of weeks a go I held an internal presentation on Oracle’s Siebel Universal Customer Master. I’ve been lucky enough to have been involved in two UCM implementations, for both version 7.5 and 8.0. I thought it wise to … Continue reading

Posted in CDI, CRM 2.0, Customer Data, Fusion, Oracle, Siebel, Technology, UCM | Leave a comment