On the future of social networks

One of the most interesting Web 2.0 trends, the advent of social networking, will certainly also impact the CRM, CRM 2.0 and most probably the VRM field. Charlene Li, from Forrester Research, recently held a presentation on the future of Social Networks at the Social Graph 2008 event in San Francisco

Worthwhile to click through for a bit. (Via Marketingfacts)

This entry was posted in CRM, CRM 2.0, VRM, Web. Bookmark the permalink.

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