Monthly Archives: December 2008

On 2009 – the year of sustainability

  The new year is approaching, 2008 is ending with  some of us feeling the consequences of the credit  crunch. It’s time to look towards the future. Every new  day and new year opens a wealth of new opportunities,  even in … Continue reading

Posted in Contact Center, CRM, CRM 2.0, Customer Service, Predictions, Service Effectiveness, Success | Tagged , | 1 Comment

On social CRM II

One of my former colleagues at Deloitte, Fabio Cipriani, the author of the blog cooperativo, shared a presentation on slideshare about Social CRM, how it extends CRM 1.0 and what the potential benifits are. Definitely worth taking a look at. … Continue reading

Posted in CRM 2.0, Social CRM, Web 2.0 | Leave a comment