On social CRM II

One of my former colleagues at Deloitte, Fabio Cipriani, the author of the blog cooperativo, shared a presentation on slideshare about Social CRM, how it extends CRM 1.0 and what the potential benifits are. Definitely worth taking a look at.

 

Social CRM

View SlideShare presentation or Upload your own. (tags: marketing strategy)
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This entry was posted in CRM 2.0, Social CRM, Web 2.0. Bookmark the permalink.

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