Linkdump – time to put a stake in the ground on social crm

Great post by Paul Greenberg on what Social CRM is. An attempt to move forward from talking about the definition of social CRM to actually using Social CRM to engage customers in conversations.

Next step: applying social crm and measuring social crm success.

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This entry was posted in CEM, CRM 2.0, Enterprise 2.0, Linkdump, Social CRM, Uncategorized and tagged , , , , . Bookmark the permalink.

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