Monthly Archives: January 2011

Linkdump: 2011, Say/Mean Gap and Open Value Networks

Paul Greenberg’s predictions for CRM in 2011 CRM in 2011, what’s up wit’ dat? Part I CRM in 2001, what’s up wit’ dat? Part II Do your customers mean what they say about your brand, or what they want from … Continue reading

Posted in CRM, Paul Greenberg, Social CRM, Value Proposition | Leave a comment