Linkdump: 2011, Say/Mean Gap and Open Value Networks

Paul Greenberg’s predictions for CRM in 2011

  • CRM in 2011, what’s up wit’ dat? Part I
  • CRM in 2001, what’s up wit’ dat? Part II
  • Do your customers mean what they say about your brand, or what they want from your products and services?

  • Exploring the say-mean gap in design research
  • Open Value Networks: a great resource for Network Value Mapping, via @grahamhill

  • Open Value Networks
  • Dealing with a social media hangover.

  • Enterprise Irregulars – social media hangover – perspective
  • Advertisements
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