Monthly Archives: October 2011

Increasing vs. embracing complexity

The articles in September’s Harvard Business Review reinforced something that’s been on my mind for quite sometime: we seem to be increasing complexity in today’s enterprise, rather than embrace complexity. How? By making communication between Business and IT more complex … Continue reading

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Rule based CRM, an architecture: step 1, Information Domains (1)

In a post from July 2011 I wrote about Rule Based CRM. Seperating your ever changing business rules from your CRM system in a seperate rule engine as a means to create more flexibility and better business owner control over … Continue reading

Posted in CRM, CRM 2.0, Customer Experience Management, Uncategorized | Leave a comment