Category Archives: Customer Service
The current economic crisis is having a significant effect on investments in enterprise wide CRM process reengineering and implementations of CRM technology. What is your view on where companies are most likely to invest, when it comes to CRM?
The new year is approaching, 2008 is ending with some of us feeling the consequences of the credit crunch. It’s time to look towards the future. Every new day and new year opens a wealth of new opportunities, even in … Continue reading
Or atleast, one view on how the pieces of the puzzle can be made to fit. Drew stevens recently wrote an article on the customer service puzzle, which was brought to my attentionby Jim Berkowitz . The focal points of … Continue reading
Jim Berkowitz has created a post that summarizes / outlines a number of recent Gartner publications on Customer Experience Management. Check it out.