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Monthly Archives: September 2008
On the rise of IP based Contact Centers
A few interesting points from a recent article on CRM daily: IP Systems have come of age. The need for truly integrated call centers, lower cost infrastructure and the lower costs of IP based systems are leading to a rise … Continue reading
Posted in Contact Center, CRM, CRM 2.0, CRM Daily, SaaS
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On Socialized CRM – Linkdump
A quote from an article on DestinationCRM.com: User adoption has long been a major problem bedeviling enterprise CRM deployments and, while this might sound somewhat simplistic, the key reason for this is pretty straightforward: CRM suites, for the most part, … Continue reading
Posted in CRM 2.0, DestinationCRM, Social Networking
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