Monthly Archives: September 2008

On the rise of IP based Contact Centers

A few interesting points from a recent article on CRM daily: IP Systems have come of age. The need for truly integrated call centers, lower cost infrastructure and the lower costs of IP based systems are leading to a rise … Continue reading

Posted in Contact Center, CRM, CRM 2.0, CRM Daily, SaaS | Leave a comment

On Socialized CRM – Linkdump

A quote from an article on User adoption has long been a major problem bedeviling enterprise CRM deployments and, while this might sound somewhat simplistic, the key reason for this is pretty straightforward: CRM suites, for the most part, … Continue reading

Posted in CRM 2.0, DestinationCRM, Social Networking | Leave a comment